Tell me about your project.You'll get a quote the next day.

No. I send the quote by email and you can go through it at your own pace. If you want to clarify something afterwards, or simply talk it through, there's a calendar link at the bottom of my reply.

Accurate enough to make a decision. I give a range, because some things only become clear once we define the scope. If something's missing from your message, I'll ask by email. Once the scope is set, the price is fixed until the end of the project.

Strategy, structure, UX, design, build, launch and three months of fixes and small changes after launch. If the site has a CMS, I also show you how to use it. I do all of it myself, so you work directly with me throughout.

You'll get a quote anyway. If you have an upper limit, add it to your message. Sometimes there's a smaller version of the project that still delivers. Sometimes there isn't, and I'll tell you that directly, along with what I'd do in your position.

It depends on the scale of the project. A landing page usually takes 2–3 weeks, a website 4–6, a store 5–8. I take on two projects a month, so the start is normally 2–4 weeks after you get in touch. I give you the exact date with the quote.

To start, the message from the form is enough. Later on it helps to have access to your analytics, whatever you already know about your customers, and one person on your side who can make decisions. It'll take about two hours of your time across the whole project: a call at the start and two rounds of feedback on the design.